bet365bd Privacy Policy

Section 1 Data We Collect

When you register for or use an account on bet365bd, we collect certain categories of personal data as part of normal platform operation. The information we collect falls into two broad categories: data you provide to us directly, and data we collect automatically as you interact with the platform.

1.1 Data You Provide Directly

The following categories of personal data are collected at the time of registration, during identity verification, or when you interact with our support team:

1.2 Data Collected Automatically

When you access bet365bd, certain technical data is collected automatically by our systems. This data is used to maintain platform security, improve user experience, and detect fraudulent activity. It includes:

• IP address and approximate geographic location (city or district level);
• Device type, operating system, and browser version;
• Session duration, pages visited, and features accessed;
• Login timestamps and session activity logs;
• Wagering activity, game history, and transaction logs;
• Cookie identifiers and session tokens (see Section 4 for details).

Section 2 How We Use Your Data

bet365bd processes personal data only for legitimate, specified purposes. We do not use your data for purposes that are incompatible with those stated at the point of collection. The following outlines the primary purposes for which we process player data:

2.1 Account Management and Service Delivery

Your personal data is used to create and manage your bet365bd account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels, deliver the gaming products and services you have requested, and communicate important account-related information such as security alerts, balance notifications, and policy updates.

2.2 Identity Verification and Compliance

As a responsible gaming operator serving players in Bangladesh, bet365bd is required to verify the identity of its players in accordance with applicable Know Your Customer (KYC) standards. Personal data collected for this purpose is processed solely to confirm that you are who you claim to be, that you meet the minimum age requirement of 18 years, and that your account activity is consistent with your stated profile.

2.3 Fraud Prevention and Platform Security

We process technical and behavioral data to detect and prevent fraudulent activity, including but not limited to: the use of multiple accounts, unauthorised payment transactions, bonus abuse, and collusion between players. Automated systems and manual review processes may be used for this purpose. Where suspicious activity is detected, your account may be temporarily restricted pending investigation.

2.4 Responsible Gaming Monitoring

bet365bd uses wagering activity data to monitor for signs of problem gambling behavior in accordance with our responsible gaming commitment. This may include tracking deposit frequency, session duration, and loss thresholds. Where patterns of concern are identified, we may proactively contact affected players to offer support resources or apply account protections.

2.5 Marketing and Promotions

With your consent, bet365bd may use your contact information to send promotional communications about new games, seasonal offers (such as BPL and IPL promotions), and platform updates. You may withdraw your consent to marketing communications at any time by emailing support@bet365bd or by updating your account preferences. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to that withdrawal.

Section 3 Data Sharing & Disclosure

bet365bd treats your personal data with the strictest confidentiality. We do not sell, rent, or license your personal information to any third party for commercial purposes. However, in order to operate the platform effectively and comply with applicable legal obligations, we may share data with certain categories of trusted third parties under controlled conditions.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, bet365bd shares the minimum necessary financial data with payment service providers including mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These partners are contractually bound to process your data solely for the purpose of completing the requested transaction and are prohibited from using it for any other purpose.

3.2 Identity Verification Services

Where automated KYC verification tools are employed, identity documents and associated data may be shared with specialist third-party verification service providers. These providers operate under strict data processing agreements and are authorised only to confirm the authenticity and accuracy of the information provided.

3.3 Legal and Regulatory Disclosure

bet365bd may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, a valid court order, or a lawful request from a governmental authority. We will notify affected players of any such disclosure to the extent permitted by law.

3.4 Business Transfers

In the event of a merger, acquisition, or transfer of all or a substantial part of the business assets of bet365bd, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material changes to the way their data is processed as a result.

Section 4 Cookies & Tracking

bet365bd uses cookies and similar tracking technologies to ensure the proper functioning of the platform, maintain session state, and gather analytical data that helps us improve the user experience for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will impair the functionality of your bet365bd account and may prevent you from accessing certain features or completing transactions. Disabling analytical or functional cookies will not affect your ability to use the core platform but may result in a reduced user experience.

4.3 Third-Party Tracking

bet365bd does not deploy third-party advertising cookies, pixel trackers, or social media tracking scripts on the platform. Any analytical tools used are configured to anonymise IP addresses and are subject to data processing agreements that restrict the use of collected data to internal performance measurement purposes only.

Section 5 Data Retention

bet365bd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data — retained for the duration of the account relationship and for a minimum of 5 years following account closure to meet financial record-keeping requirements;
• Transaction records — retained for a minimum of 5 years from the date of each transaction in accordance with anti-money laundering record-keeping standards;
• Identity verification documents — retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later;
• Customer support communications — retained for 3 years from the date of the last interaction;
• Marketing preferences and consent records — retained for as long as your account is active and for 2 years following account closure or withdrawal of consent;
• Analytical and technical logs — retained for up to 24 months and then anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information. Players who wish to request early deletion of their data should refer to Section 6 and Section 8 of this Policy.

Section 6 Your Rights

As a player on bet365bd, you have a number of rights in relation to the personal data we hold about you. bet365bd respects these rights and will respond to all valid requests within a reasonable timeframe, and in any case within 30 calendar days of receipt.

6.1 Right of Access

You have the right to request a copy of the personal data that bet365bd holds about you, along with information about how that data is being used, the categories of data held, the purposes of processing, and the third parties with whom it has been shared. Access requests should be submitted by email to support@bet365bd with the subject line "Data Access Request".

6.2 Right to Correction

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Players can update basic contact and account information directly through their account settings. For updates to identity or verification data, please contact support@bet365bd.

6.3 Right to Deletion

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis for processing applies), or where the data has been processed unlawfully. Please note that deletion requests may not always be fulfilled in their entirety where retention is required by law — for example, financial transaction records must be retained for a minimum of 5 years regardless of account status.

6.4 Right to Restrict Processing

You have the right to request that bet365bd restrict the processing of your personal data in certain circumstances, including where you contest the accuracy of the data or where you have objected to processing and a determination is pending. During any restriction period, your data will be stored but not actively processed.

6.5 Right to Withdraw Consent

Where processing is based on your consent (for example, the receipt of marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. To withdraw consent for any specific processing activity, please contact support@bet365bd.

Section 7 Data Security

bet365bd implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures are reviewed and updated on a regular basis in line with evolving best practices.

7.1 Technical Safeguards

Our technical security infrastructure includes the following measures:

• Transport Layer Security (TLS) encryption for all data transmitted between player devices and our servers;
• Encryption at rest for all stored personal data and financial records;
• Strict access controls ensuring that personal data is accessible only to authorised personnel with a legitimate operational need;
• Regular penetration testing and vulnerability assessments of our platform infrastructure;
• Automated intrusion detection and real-time security monitoring;
• Secure data backup procedures with geographically distributed storage.

7.2 Organisational Safeguards

In addition to technical measures, bet365bd maintains internal policies and procedures to govern the handling of personal data. All staff members with access to personal data receive regular data protection training. Access to sensitive data is granted on a strict need-to-know basis and is subject to audit logging. Third-party service providers are assessed for security compliance before being engaged and are required to sign data processing agreements committing them to appropriate security standards.

7.3 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, bet365bd will notify affected individuals without undue delay, and in any case within 72 hours of becoming aware of the breach. Notification will include a description of the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address the breach.

Section 8 Contact & Data Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet365bd handles your personal data, please contact our support team using the details below. All privacy-related correspondence will be treated with the highest level of confidentiality and will be directed to the appropriate internal team for review.

Contact for Privacy & Data Requests:
Email: support@bet365bd
Subject line: "Privacy Request" or "Data Access Request"
Response time: Within 30 calendar days of receipt

For urgent security concerns, such as suspected unauthorised access to your account, please contact support@bet365bd immediately with the subject line "Account Security — Urgent". Our team is available 24 hours a day, 7 days a week, in both English and Bengali.

This Privacy Policy was last reviewed and updated on 1 January 2026 and applies to all current and prospective players of bet365bd in Bangladesh and any other jurisdiction from which the platform is accessed.